This position is based out of our Garden City office but will require travel to our NYC Office.
Company Overview
We invite you to discover the excitement, diversity, rewards and excellence of a career at TRITECH Communications. With $100 million in annual revenues and 350+ employees, TRITECH is one of the nation’s leading technology system integrators serving our clients who are Fortune 500 Companies and leading healthcare, educational and government Institutions. TRITECH is a single source provider for our customers with solutions in 3 lines of business including Communications, Audio Visual, and Security for design, installation and maintenance. Our corporate headquarters is located in Garden City, NY and the company operates four regional operations centers in New York City, Boston, Miami and Washington DC.
We are seeking a skilled and customer-focused IT Support Specialist to join our technology team. In this role, you will serve as the first point of contact for technical assistance and support related to computer systems, hardware, software, and networks. Your primary responsibility will be to ensure end users receive the highest level of technical support while maintaining system functionality across the organization.
The ideal candidate has a strong technical background, excellent problem-solving skills, and a commitment to providing outstanding user support. This position requires effective communication, attention to detail, and the ability to work independently and collaboratively.
Key Responsibilities
- Provide Level 1 & Level 2 support for employees who require assistance both onsite and remotely.
- Handle tickets escalated from MSP and other partners as needed.
- Configure new and upgraded workstations using Microsoft Intune.
- Troubleshoot and manage services like Active Directory, Microsoft Entra, mobile devices, and VPN access.
- Assign licenses across multiple SaaS applications like Office 365, Microsoft Dynamics, AutoCAD, and Duo Security.
- Other IT Related responsibilities as required.
Non-Technical Skills and Abilities
- Excellent written and verbal communication skills.
- Willingness to ask for help and information to resolve issues in a new environment.
- Superior customer service skills in dealing with both internal and external customers.
- Ability to communicate technical information effectively to a non-technical audience.
Education And Skill Requirements
- 3+ years of progressively responsible professional experience, demonstrating in-depth working knowledge with a broad range of desktop support technology and best practices.
- Experience with ticketing systems (ConnectWise experience is a plus)
- Advanced troubleshooting skills covering (but not limited to): Windows 11, O365, Browsers (IE/Edge/Chrome), Teams, and OneDrive for Business, and intermediate knowledge of their complementing infrastructures.
- Fundamental understanding of network concepts (DNS, DHCP, and Firewalls)
- Ability to get under desks, climb a ladder, and lift ~50 pounds.
$65K – $75K/year, commensurate with experience and includes a comprehensive benefits package: Medical, Dental, Vision, Voluntary Life Insurance, Domestic Coverage, Paid Family Leave, generous Paid Time Off, Commuter Benefit, 10 Paid Holidays, a 401k plan with a discretionary employer match and Company paid Group Term Life Insurance and Long Term Disability.
Qualified candidates interested in joining a growing, customer-oriented organization are encouraged to send their resume, including salary requirements.
TRITECH IS AN EQUAL OPPORTUNITY EMPLOYER