Position Overview:

Responsible for providing service/repair support to customers. Candidate must have experience installing, integrating, setting up and performing basic programming for Commercial, Pro-AV systems. Preventative maintenance and capability to work with facility and low voltage systems drawings and schematics.

Primary Responsibilities:

  • Troubleshoot client service requests for AV equipment.
  • Interaction with clients, general contractors, electrical contractors etc.
  • Daily field reporting to service administrator and or Service manager.
  • Complete service ticket paperwork as specified and hand in completed service tickets to service administrator as requested.


  • Must possess excellent customer service skills.
  • Must possess a valid Driver’s license; Have and maintain a safe driving record.
  • Maintain ICIA certification status
  • Problem solving and troubleshooting of all Audio Video installations down to component level.
  • Compile and upload Crestron/AMX code to control processors. General understanding of control systems.
  • Strong understanding of Audio environments, audio and video signal systems, Multi-mic installations with voice lift.
  • Write, edit and upload audio programs for the following audio systems ; ClearOne, Polycom and Biamp.
  • Problem solving and troubleshooting of Video Conferencing systems such as ; Polycom, Tandberg –ISDN and IP based systems.
  • Problem solving and troubleshooting of Displays and Video Walls. Strong understanding of Commercial displays & Projectors including legacy analog set ups, including component Video, Composite and YC Video signals.
  • Understanding of Audio and Video over HDMI, CAT5 & Fiber environments.
  • Strong understanding of Mac & PC environments.


Commensurate with experience, and includes a comprehensive benefits package: Dental, medical and a 401K plan. Qualified candidates interested in joining a challenging, growing, customer-oriented organization are encouraged to send their resume, including salary requirements by clicking the link below or e-mailing dconnelli@TriTechComm.com.


Email Resumé